Policies

Ordering Jewelry:

We specialize in custom jewelry and re-setting old stones. Please visit the collection section of our website to see the variety of options available or to get inspiration for a completely new piece. Each item is made to order by the artist. Rush orders are available for an extra fee.

  • To learn more about creating a custom wedding/engagement ring or jewelry piece click here.

For price inquires, questions, and comments please don't hesitate to contact us with the description of the item you wish to purchase or collaborate on. We will respond within 48 hours.

For orders needed in less than two weeks, there will be a rush fee of $50.

Shipping:

All orders will be shipped US Mail unless otherwise specified. All products come in a jewelry box or sachet bag and are usually shipped within 2-4 weeks of your order date. Ground shipping costs are $10 unless a rush delivery is requested which will increase depending on the location of shipment.

Guarantee:

Rebecca Zemans Jewelry is protected from the original date of purchase by a one-year limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item with the same or a comparable product free of charge. We understand that over time things can break and get lost, we will be happy to fix or replace them and applicable charges will apply. Please send mates or broken items to:

Rebecca Zemans
4401 N. Ravenswood Ave. Studio 304
Chicago, IL 60640

Returns:

We want you to enjoy your jewelry. If you are not completely satisfied within 10 days of receipt of jewelry, please send unworn jewelry to:

Rebecca Zemans
4401 N. Ravenswood Ave. Studio 304
Chicago, IL 60640

You will be refunded in the same form of payment less the shipping charge.

Due to the significant amount of time, material and creative energy we invest in each piece, not all custom orders are returnable or exchangeable.  Finished custom jewelry including wedding jewelry is non-returnable or exchangeable.  If worked has commenced and you cancel the order, the 50% deposit is not refundable.

Privacy:

We cherish our customers and will never share your contact or other information with anyone.

Thank you so much for visiting Rebecca Zemans Jewelry, we're looking forward to hearing from you soon!